Service Policy

Customer service

Toro provides customer support for questions about products, orders, deliveries, returns and use of this website.

How we can help

Please use our contact form with a clear description of your question. For an existing order, including your order number and the relevant item information helps us locate the request.

Product and order information

Product descriptions, availability and checkout options should be reviewed on the applicable product and checkout pages. If you notice an error or need clarification, contact our team before completing your order.

Resolution

We review requests using available order records, the applicable store terms and any mandatory consumer protections. We do not promise a specific response time or outcome unless it has been expressly communicated for your request.